How to Bring the Farm to Your Table


How do I get started?

The first step in placing an order is to set up a customer account through our online store. You can use your account to monitor the status of your current order, view your order history, and pre-authorize a credit card. Once you've established an account with us, fill your cart and then head over to the checkout page to complete your order. 


How does pricing work for meat?

The price listed for each cut is a per pound price. The average weight of each cut is listed to give you an idea of how much meat you'll be receiving, and based on that average weight, you'll be given an estimated cost at checkout. As we put together your order, we'll weigh each package in order to calculate an actual total for you.


How do I pay for my order?

You'll be asked to pre-authorize a charge to your credit card at checkout. Since our products are sold by weight, we'll tally up your order on our end and complete the charge to your card once we've calculated your grand total. You won't be in the dark on how much your order will cost-- our platform will provide you with an estimated total based on the price and average weight of each item. Credit cards used at our store are processed safely and securely with PCI-compliant payment processor, Stripe. We will not have access to your billing information, nor will it pass through our platform's server.


How long does it take to process an order?

Your order should be ready within 24 hours of submission. Occasionally we may have events that will prevent us from completing orders within that time frame. Should we need to adjust your pick-up time due to an event, we will notify you as soon as possible. You are not required to pick up your items right away. Once you've received a pick-up notification, you are welcome to collect your order on any day at any time after the pick-up time stated in the email. We ask that you do your best to pick up your order within a few days of receiving your pick-up notification to help us free up space in the freezer. If things change and you are unable to make it within a few days, please let us know. We are happy to hold onto it for longer, but we may move it to a different freezer to make room for other orders until you're ready. 

How do I select my pickup location?

We have two pickup locations. Pickup locations can be selected at the top of the Checkout page. Click EDIT next to "Pickup Location." A box will appear with the option to search locations by zip code. Searching any local zip code should pull up both pickup locations (Farmer's Market and Farm Stand). Select your preferred location.

Our Farm Stand- Orders can be picked up from our farm stand, located at the entrance of our property on Moody Road. Our farm stand is accessible via code 24/7 year-round.

    Our Farmers' Market Stall- Orders can be picked up from our stall at the Los Altos Farmers' Market on 2nd Street. This pickup location is available Thursdays from 4-8pm May through the end of September, when market concludes. Ordering for pickup at this location operates on a schedule. The ordering window opens the Friday before the next market, and closes the evening before market day. Ordering opens up again the day after market, etc. You will only be able to view this pickup option during the open ordering window.


    How will I know when my order is ready?

    You'll receive an email notification from us once we've finished processing your order. This email will be separate from the automatic email confirmation that you'll receive once you've placed your order. It will include all the details you need to know about how to pick up your goods! 


    Didn't find the answer you were looking for? We're happy to help! Email us at animals@hiddenvilla.org.